Peace B with U – Privacy Policy
Website: peacebwithu.com.au
Email: pwbuaustralia@gmail.com
Phone: 0450 320 101
Location: Melbourne, Victoria, Australia
Effective date: 3 September 2026
Last updated: 3 September 2026
1. About this Privacy Policy
Peace B with U respects your privacy and is committed to protecting the personal and health information you provide to us.
Peace B with U provides counselling and diabetes education services, including services delivered online. Because we may collect and hold sensitive health information, we take particular care to protect the confidentiality, security and privacy of our clients.
This Privacy Policy explains how Peace B with U collects, uses, stores, discloses and protects personal information and health information.
This policy is intended to operate consistently with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records Act 2001 (Vic) and Victorian Health Privacy Principles.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
2. Who this policy applies to
This Privacy Policy applies to information collected by Peace B with U through:
• our website, peacebwithu.com.au;
• online enquiries;
• online booking processes;
• counselling services;
• diabetes education services;
• online consultations;
• email, telephone and other communications;
• information provided during consultations;
• documents or information provided by clients or other authorised persons; and
• other interactions with Peace B with U.
3. What information we collect
Depending on the services you receive, we may collect personal and health information such as:
Personal information
• full name;
• date of birth;
• contact details, including telephone number and email address;
• address and other identifying information;
• emergency contact details;
• information required for appointments and administration;
• payment and billing information where applicable; and
• information you voluntarily provide to us.
Health information
Where relevant to your care, we may collect sensitive health information, including:
• physical health information;
• psychological and emotional wellbeing information;
• counselling-related information;
• medical history;
• diabetes-related information;
• medications and treatment information;
• information about health conditions;
• lifestyle and wellbeing information;
• information about healthcare providers involved in your care;
• relevant family or social history; and
• other information reasonably necessary to provide our services.
Health information is sensitive information and is handled with additional care.
4. How we collect information
Where practicable, Peace B with U collects personal and health information directly from you.
Information may be collected through:
• online forms;
• booking forms;
• telephone conversations;
• emails;
• online consultations;
• counselling sessions;
• diabetes education sessions;
• questionnaires or assessments;
• information you provide voluntarily; and
• information provided by another healthcare professional or authorised person where permitted by law or with your consent.
We aim to collect information fairly and lawfully and only where it is reasonably necessary for our functions and activities.
5. Why we collect your information
We collect and use information for purposes including:
• providing counselling services;
• providing diabetes education;
• understanding your needs and circumstances;
• planning and delivering appropriate services;
• maintaining appropriate client records;
• communicating with you about appointments and services;
• arranging and managing online consultations;
• responding to enquiries;
• coordinating care with other healthcare professionals where appropriate and authorised;
• meeting legal, regulatory and professional obligations;
• managing payments and administration;
• improving the quality and safety of our services;
• managing complaints or concerns; and
• protecting the health, safety and wellbeing of clients and others where permitted or required by law.
We will not collect health information that is unnecessary for the services we provide.
6. Consent
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. Use and disclosure of your information
Peace B with U will generally use your information for the purpose for which it was collected or for another purpose permitted by applicable privacy law.
Where appropriate and authorised, information may be disclosed to:
• your nominated general practitioner;
• other treating healthcare professionals;
• specialists or allied health professionals involved in your care;
• another service provider where you have requested or authorised the disclosure;
• a person you have authorised to receive information;
• professional advisers or service providers where reasonably necessary and permitted;
• government agencies or regulatory bodies where required or authorised by law; and
• emergency services or other appropriate persons where necessary to address a serious threat to life, health or safety.
We will only disclose information to the extent reasonably necessary for the relevant purpose.
8. Counselling confidentiality
Information discussed during counselling is treated as confidential.
However, confidentiality is not absolute. There may be circumstances in which Peace B with U is permitted or required to disclose information without your consent, including where:
• disclosure is required by law;
• disclosure is authorised by law;
• there is a serious and imminent or otherwise legally recognised threat to life, health or safety;
• disclosure is necessary to protect a person from serious harm;
• disclosure is required in response to a lawful request or court order; or
• another exception under applicable privacy or health legislation applies.
Where legally and practically possible, we will discuss significant disclosures with you.
9. Online counselling and Zoom
Peace B with U provides online counselling and may use Zoom to conduct online consultations.
When using online services, you should take reasonable steps to protect your own privacy. For example:
• participate from a private location where possible;
• use a secure internet connection;
• avoid public Wi-Fi where practical;
• keep your device and operating system updated;
• use appropriate passwords and device security; and
• avoid allowing other people to hear or view your consultation without your agreement.
Zoom is an independent technology provider. Information transmitted through Zoom may be subject to Zoom’s own privacy practices and terms.
Peace B with U will take reasonable steps within our control to protect your information when using online communication services.
10. Website and online enquiries
When you use our website or contact Peace B with U online, we may collect information that you choose to provide, such as your name, email address, telephone number and information contained in your enquiry.
We use this information to:
• respond to your enquiry;
• arrange or manage appointments;
• provide requested information;
• communicate with you about our services; and
• provide services where you subsequently become a client.
Please avoid sending highly sensitive health information through a general website enquiry form unless specifically requested or appropriate.
11. Cookies and website analytics
Our website may use cookies or similar technologies to support website functionality, security, performance and, where applicable, analytics.
Where third-party analytics or similar technologies are used, information may be collected in accordance with the relevant provider’s privacy practices.
Peace B with U will take reasonable steps to ensure that any use of website analytics or tracking technologies is consistent with applicable privacy requirements.
12. Direct marketing
Peace B with U will not use your sensitive or health information for direct marketing unless permitted by law and, where required, you have provided specific consent.
If you receive marketing communications from us, you may request that we stop sending them.
13. Storage and security of information
Peace B with U takes reasonable steps to protect personal and health information against:
• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.
Security measures may include appropriate passwords, access controls, secure systems, device security, confidentiality obligations and other reasonable administrative, technical and organisational safeguards.
Information may be stored electronically, including through secure cloud-based systems and service providers.
No electronic storage or transmission system can be guaranteed to be completely secure. However, Peace B with U takes reasonable steps to reduce privacy and security risks.
14. Overseas disclosure and cloud service providers
Some technology and cloud service providers used by Peace B with U may store or process information outside Australia.
For example, online consultation services such as Zoom may involve overseas infrastructure or processing.
Where applicable, Peace B with U will take reasonable steps to comply with Australian privacy requirements concerning overseas disclosure of personal information.
Before using any additional third-party service that may store or process client information, Peace B with U will consider the provider’s privacy and security arrangements and applicable legal requirements.
15. Access to your information
You generally have a right to request access to personal and health information that Peace B with U holds about you, subject to applicable legal exceptions.
To request access, contact:
Email: pwbuaustralia@gmail.com
Phone: 0450 320 101
We may ask you to verify your identity before providing access.
We aim to respond to access requests within a reasonable period.
In some circumstances, access may be refused or limited where permitted or required by law. If this occurs, we will explain the reason where we are permitted to do so.
16. Correcting your information
Peace B with U takes reasonable steps to ensure that personal information and health information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.
Please contact:
Email: pwbuaustralia@gmail.com
Phone: 0450 320 101
We will consider your request and take reasonable steps to correct information where appropriate.
17. Retention of health records
Peace B with U will retain client records for the period required by applicable legislation, professional requirements and other legal obligations.
Records will not be destroyed or deleted where there is a legal requirement to retain them.
When information is no longer required to be retained, Peace B with U will take reasonable steps to securely destroy or de-identify it, subject to any continuing legal requirements.
18. Privacy and data breaches
Peace B with U takes reasonable steps to prevent privacy and security breaches.
If we become aware of a suspected or actual data breach, we will assess the incident and take appropriate steps to contain, investigate and remediate it.
Where a breach is covered by the Notifiable Data Breaches scheme, Peace B with U will comply with applicable notification requirements, including notifying affected individuals and/or the Office of the Australian Information Commissioner where legally required.
19. Complaints about privacy
If you believe Peace B with U has mishandled your personal or health information, you may make a privacy complaint.
Please contact us:
Privacy contact: Peace B with U
Email: pwbuaustralia@gmail.com
Phone: 0450 320 101
Location: Melbourne, Victoria, Australia
Please provide enough information for us to understand your concern, including relevant dates and details where possible.
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
We will handle privacy complaints seriously and without unnecessary delay.
20. External privacy complaints
If you are not satisfied with our response, or you believe your privacy rights have been breached, you may be able to make a complaint to the relevant privacy regulator.
For matters covered by the Commonwealth Privacy Act, you can contact the:
Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
For Victorian health privacy matters, you may also be able to contact the:
Health Complaints Commissioner (Victoria)
Website: hcc.vic.gov.au
You may wish to contact the relevant regulator for information about your rights and available complaint processes.
21. Children and young people
Peace B with U may provide services to children or young people where appropriate.
Where services are provided to a person under 18, consent, capacity, confidentiality and information-sharing will be considered in accordance with applicable law and professional requirements.
The privacy interests and safety of children and young people will be taken into account when deciding whether information can or should be disclosed.
22. Emergency situations and safety
Peace B with U is not an emergency or crisis response service.
If you are experiencing an immediate emergency or believe you or another person is at immediate risk of serious harm, contact 000 or an appropriate emergency/crisis service.
Where legally permitted or required, Peace B with U may disclose relevant information to protect a person from a serious threat to life, health or safety.
23. Third-party services
Peace B with U may use third-party service providers to support its operations, such as:
• online consultation platforms;
• website hosting providers;
• email providers;
• booking and scheduling systems;
• payment providers;
• cloud storage providers;
• IT and security providers; and
• other professional or administrative service providers.
Where these providers handle personal information on our behalf, Peace B with U will take reasonable steps to ensure appropriate privacy and security arrangements are in place.
24. Changes to this Privacy Policy
Peace B with U may update this Privacy Policy from time to time to reflect changes in:
• privacy laws;
• health privacy requirements;
• technology;
• services;
• business practices; or
• third-party service providers.
The current version will be made available on our website.
The “Last updated” date at the beginning of this policy will be changed when significant amendments are made.
25. Contact us
If you have questions about this Privacy Policy or how Peace B with U handles your personal or health information, please contact us.
Peace B with U
Melbourne, Victoria, Australia
Email: pwbuaustralia@gmail.com
Phone: 0450 320 101
Website: peacebwithu.com.au
26. Important information
This Privacy Policy is intended as a practical privacy-policy document for Peace B with U and should be read together with Peace B with U’s client consent forms, counselling terms, record-management procedures, data-breach procedures and other relevant policies.
Peace B with U should review this policy whenever there is a significant change to its services, technology providers, information-handling practices or applicable privacy legislation.
Document version: 1.0
Effective date: 3 September 2026
Next review: September 2027